Careful International Hospital
The Highest Quality Healthcare
OUR MISSION
To provide quality healthcare services focused on patient safety to the society without compromising medical ethics.
OUR VISION
With our academically qualified staff and competent employees who attach importance to medical, ethical and scientific values; To be a leading healthcare organization in Iraq and internationally.
OUR QUALITY POLICY
- To protect the rights of patients and their relatives.
- To ensure the satisfaction of our patients, their relatives, employees, students, researchers and academicians.
- Health service at international level; To offer with competent staff.
- To be a pioneer in scientific research using modern technology.
- To work without compromising scientific, conscientious and ethical principles.
- Aiming for continuous measurement and improvement with the participation of all employees.
- To provide quality healthcare services at affordable costs by adopting and implementing the careful hospital quality management system in medical service processes and continuously improving its effectiveness, collaborating at national and international levels.
- To work in accordance with the hospital’s goals and strategic goals established in line with its objectives.
- Establishing quality targets and reviewing them regularly.
- To fulfill the requirements of the quality management system and ensure continuity.
- To develop effective collaborations nationally and internationally.
- Respecting patients’ spiritual and cultural beliefs and values.
- OUR VALUES
- We prioritize and value individuals.
- We embrace innovation and are committed to continuous growth.
- We respect the rights of patients and employees.
- We adhere strictly to medical ethical principles.
- We foster a strong team spirit with high determination to succeed.
PATIENT AND RELATIVES RIGHTS
Relatives of patients are an integral part of the care process and are treated with respect, compassion, and dignity at our hospital.
They have the right to receive clear information about the patient’s condition and treatment, with the patient’s consent, and to ask questions to better understand the care process.
Our hospital provides a supportive environment for relatives, offering comfortable spaces, timely updates, and emotional support when needed. Feedback and concerns from relatives are welcomed and addressed promptly to ensure the best care for patients.
Our patients
Every individual who applies to our hospital is entitled to access all services without discrimination based on language, religion, race, or sect. They have the right to be fully informed about the diagnosis, treatment options available at our hospital, and the procedures for accessing these services.
During the diagnosis or treatment process, whether within our institution or at a contracted center, patients have the right to request that their care continues at another institution. Furthermore, patients are entitled to seek relief from their pain and receive appropriate care to address their discomfort.
Our Hospital
Services
Patients have the right to be informed about and to choose or change the physicians, nurses, and other healthcare personnel responsible for their care, including their identities, roles, and responsibilities. If a patient exercises their right to select personnel, change their doctor, or request a consultation, any additional fees incurred, as specified by regulations, will be the responsibility of the patient.
Patients have the right to refuse or stop their treatment, except in cases required by law. The physician explains the potential consequences, and the patient provides written acknowledgment. If treatment is refused, the patient's relationship with the institution is terminated. However, they retain the right to seek medical care in the future if they reapply.
Patients are entitled to receive care in a secure and confidential environment throughout their treatment. Personal information, health status, and medical records are kept strictly confidential, even after death. Disclosure of such information is only permitted with the patient’s explicit consent or a direct court order.
At Careful International Hospital, our Human Resources team is dedicated to fostering a supportive and professional work environment. We prioritize attracting, developing, and retaining skilled professionals who share our commitment to providing exceptional healthcare services. Through effective recruitment, comprehensive training programs, and employee well-being initiatives, our HR team ensures a harmonious workplace that aligns with our mission to deliver outstanding patient care and innovation in healthcare.
Careful International Hospital is proud to offer a perfect environment for students and doctors to embark on and finalize their research endeavors. Fully approved by the Ministry of Higher Education and Scientific Research, our hospital provides access to advanced medical facilities, experienced professionals, and a collaborative atmosphere. We are committed to supporting innovative research that contributes to the advancement of medical science and healthcare practices, ensuring an enriching experience for all scholars and practitioners.
JCI Accreditation standards prioritize processes that enhance patient care quality and ensure patient safety, taking a comprehensive view of the hospital and establishing patient care guidelines based on this principle. Globally, 1,000 healthcare institutions have earned JCI accreditation, including 49 in Iraq. Notably, Iraq ranks 6th worldwide in the number of accredited healthcare institutions.
At Careful Health Group hospitals, we are committed to continuous improvement through comprehensive training programs for our employees, focusing on key areas such as patient safety and patient rights. Our dedicated approach ensures the highest quality of care through the following practices:
- Prioritizing patient safety to prevent medical errors.
- Delivering services with respect for the rights of patients and their families.
- Informing patients and their families about all procedures, obtaining their consent, and encouraging active participation in treatment.
- Adopting a multidisciplinary approach, consulting specialists from various fields when necessary.
- Ensuring patient satisfaction as a central focus.
- Promoting effective communication between healthcare professionals, patients, and their families.
- Identifying the educational needs of patients and their families and providing appropriate training.
- Offering the highest standard of care at every stage of treatment.
- Safeguarding patient privacy.
- Establishing a common understanding of medical terms and concepts.
- Maintaining accurate medical records and ensuring the safety and continuity of treatment.
- Reducing errors, identifying risks, and lowering costs through feedback from patients and staff.
- Preparing the institution to effectively respond to potential disasters.